At Irfan Electronic, we are committed to providing you with high-quality electronic products and exceptional customer service. We understand that there may be instances when you need to return a product, and we aim to make this process as clear and convenient as possible. Please take a moment to review our Returns Policy before making a purchase.
Returns Eligibility
- Damaged Products: We do not accept returns for products that have been intentionally damaged or misused by the customer.
- Returns Period: You may return products within 15 days from the date of purchase.
Return Process
To initiate a return, please follow these steps:
- Contact Us: Send an email to contact@irfanelectronic.shop within 15 days of receiving the product, specifying the reason for the return and providing your order number.
- Wait for Confirmation: Our customer support team will review your request and provide you with further instructions within 2 business days.
- Pack the Product: Securely package the product, including all original accessories, manuals, and any promotional items that came with it.
- Return Shipping: You are responsible for the cost of shipping the product back to us. We recommend using a reliable shipping service with tracking to ensure the safe return of the product.
- Inspection: Once we receive the returned product, our team will inspect it to ensure it meets our return eligibility criteria.
- Refund or Replacement: If the product meets our return criteria, you will have the option to receive a refund or a replacement product, as per your preference.
Refund Process
- Refund Method: Refunds will be processed using the same payment method you used for the original purchase.
- Processing Time: Refunds will be processed within 10 business days of receiving the returned product.
Exceptions
- Warranty Claims: If your product is covered by a manufacturer’s warranty, please refer to the warranty terms and conditions for instructions on how to proceed.
- Incorrect or Defective Products: If you received an incorrect or defective product, please contact us immediately, and we will arrange for a replacement or refund at no additional cost.
Contact Information
If you have any questions or need assistance with the returns process, please reach out to our customer support team at contact@irfanelectronic.shop We are here to assist you.